Charity Number: 1106440

Company Limited By Guarantee: 04374810

BATS is proud to be a member of the Community Transport Association UK (CTA UK) and the Federation of Small Businesses.

Individual Transport

Bus 938

BATS operate an membership individual transport scheme to cater for people with severe mobility problems that prevent them from using public transport. The individual transport service can be booked to cover journeys such as cross-borough trips and out-of-borough shopping journeys, longer distances, airport runs and local holiday transport.


Enquiries and bookings can be made through the BATS office between 9:30AM and 2:30PM Monday to Friday.

All bookings are treated on a first come first served basis; we make no guarantee of availability. A minimum of 24 hours notice must be given if you wish to cancel your booking.

A £7.50 cancellation fee may apply if sufficient notice is not given.

You must become a member of BATS to use the service; Individual membership costs £20.00 annually and is available to disabled people, those with severe mobility problems and blind or partially sighted persons. Acceptance of membership is at the discretion of the BATS trustee board.

The mileage rate is £1.50 per mile with a minimum charge of £10.00.


For specific information about Individual Transport, please e-mail: or give us a call on (01322) 311333.

You are also welcome to make a direct enquiry, or provide feedback, using our contact page.

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