BATS operate an membership individual transport scheme to cater for people with severe mobility problems that prevent them from using public transport. The individual transport service can be booked to cover journeys such as hospital transport, cross-borough trips and out-of-borough shopping journeys, longer distances, airport runs and local holiday transport.
All bookings are treated on a first come first served basis; we make no guarantee of availability. A minimum of 24 hours notice must be given if you wish to cancel your booking.
A £12 cancellation fee may apply if sufficient notice is not given.
You must become a member of BATS to use the service; Individual membership costs £20.00 annually and is available to but not limited to disabled people, those with severe mobility problems and blind or partially sighted persons, learning difficulties, and hearing difficulties. Acceptance of membership is at the discretion of the BATS trustee board.
Journeys within the borough: Between the hours of 10:00am and 14:00pm = £15.00 hire charge applies per journey which includes 5 miles, mileage is charged at £1.10 per mile there-after. Before 10:00am and after 14:00pm there will be a driver hire charge of £11.50 added. If the journey takes longer than 1 hour or goes outside the borough, there will be an additional charge of £11.50 per hour for the driver hire. Unless a volunteer driver can be sourced.
For specific information about Individual Transport, please email: firstname.lastname@example.org or give us a call on (01322) 311333.
You are also welcome to make a direct enquiry, or provide feedback, using our contact page.